条款与条件 Terms and Conditions


ZShop集品店隶属于新加坡报业控股(Singapore Press Holdings Limited,Singapore Press Holdings Ltd. Co.1000 Toa Payoh North, Singapore 318994)华文媒体集团属下的电商平台,使用ZShop服务时,请注意以下条款:



(更新)本店于2019年7月8日开始,仅提供 SingPost 的 Trackable Shipping,以及 M4 Solutions 的 Door-to-Door Service.

我们将会在您下单后的3个工作日(不含周末)将物品送去邮寄。根据SingPost的官方网站,物品将会在2 ~ 5个工作日内送达(不含周末)。M4 Solutions则会在您下订单后的1 ~ 2个工作日内(不含周末)将您的物品送达。


(2019年7月7日前)本店仅提供新加坡境内快递服务(SingPost),目前仅有两种邮寄方式,Standard shipping 和 Trackable shipping。

我们将会在您下单后的3个工作日(不含周末)将物品送去邮寄。而根据SingPost的网站,物品将会在2 ~ 5个工作日内送达(不含周末)。

我们也曾试过因未知原因物品约1个月左右才会抵达,因此若您有疑虑后急需,请使用Trackable Shipping,以便追查您的邮件。
















遇到商品送抵时就以损毁的情况,请联同刚拆开的包装一起拍照,联同你的订单号码一起电邮给ZShop (zshop@sph.com.sg),我们会尽快处理。








ZShop (zshop.zaobao.sg) is a e-commerce platform set up by Singapore Press Holdings Limited Chinese Media Group. Kindly note the followings terms and condition when using ZShop:


Mailing Information:

(Update) As of 8 July 2019, ZShop will be using SingPost Trackable Shipping, as well as M4 Solutions Door-to-Door Service as our main delivery partners.  

We'll take 3 workings days (excluding weekends) to send your items for mailing once you’ve purchased them from ZShop. And according to the official website from SingPost, they will take 2 ~ 5 working days (excluding weekends) to deliver the items to you. Whereas, M4 Solutions will take around 1 ~ 2 days (excluding weekends) for the items to reach you.  


(As of 7/7/2019) ZShop will be using SingPost to in delivering the parcel in Singapore. There’s 2 delivery method, Standard Shipping as well as Trackable Shipping.

We'll take 3 workings days (excluding weekends) to send your items for mailing once you’ve purchased them from ZShop. And according to official website from SingPost, they will take 2 ~ 5 working days (excluding weekends) to deliver the items to you.

Also, due to some unforeseen circumstances, some customers have tried waiting for 1 month for the parcel to arrive. Thus, should you have any doubts or urgent needs, we'll encourage you to use Trackable Shipping instead, as this will allows you to track you parcel.


Next, when placing an order, kindly fill in the correct / actual name, delivery address, as well as your contact number. ZShop will not be responsible for cases such as:

1) Particulars wrongly keyed-in or not detailed enough;

2) No one to collect upon the arrival of parcel;

3) Unforeseen force majeure such as: natural disasters, riots, government actions, etc;

4) Items that does not require shipment;

5) Opting for SingPost standard delivery method but faced late in delivery or lost in parcel etc.  

*Note: Time of delivery may vary if your date or purchase is during any festive season. Should these event occurs, our shop will make an announce as well.


Cancelling of Order:

All orders will be considered as a confirmed transaction, thus ZShop is able to provide a refund only if the customer make a purchase on the same item repeatedly.

Should you realised that there’s a repeated in the items you purchased, kindly send your Order ID to ZShop via zshop@sph.com.sg. Should the items yet to be delivered, we’ll be able to cancel the order of make a refund.


Returning of Goods:

Goods sold by ZShop are easily damaged, thus, we do not accept any return of good once after delivery is made. ZShop will only exceptionally process refunds only if the goods have been damaged at the time of delivery. We hope to seek your understanding in this case.

Should you encounter damaged goods upon arrival, kindly take a photo together with the package and email it to ZShop (zshop@sph.com.sg) with your order ID. We will process it as soon as possible.


Privacy Statement:

ZShop agrees that protecting user privacy is a very important social principle. We will not disclose, transfer, rent or sell to any third party the list of transaction users, transaction records, and other data relating to the consumer's personal information and the non-public content that you keep in the services. We will only use your information internally within Singapore Press Holdings, store and secure it on our computers with safety precaution taken. You understand and agree that ZShop has the right to provide you with the necessary information such as registration information and transaction records that you have filled out in accordance with the relevant laws and regulations or the requirements of government departments. If you are suspected of infringing on the rights of others, you also have the right to provide the necessary identity information to the right holder in the initial judgment of the alleged violation.

You may refer here for more information on the Privacy Policy, Terms & Conditions and Personal Data Protection Statement.

By making transactions with ZShop, it means that you’ve read and agreed to the terms and conditions listed as per above.

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